Online Feedback

Your feedback is really important to us, we have a dedicated Customer Service team here at Twinlakes Park, committed to ensuring we respond to guest comments, taking the necessary actions to continually make improvements in the experience we deliver to our guests. To ensure that we are able to investigate your feedback fully, please contact us within 4 weeks of your visit. We regret that we are unable to assist with feedback after this time.

Please be advised that it may take up to 28 working days to respond to your feedback due to investigations which may need to take place.

All comments receive a reply, do not duplicate your feedback, thank you. 

  • Without proof of purchase (online order reference/receipt number or the number printed on your gate ticket/s) we cannot offer compensation for your visit.
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